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Soldier Car Transport

Increasing conversion and facilitating business operations through a website rebuild

Soldier Car Transport

Increasing conversion and facilitating business operations through a website rebuild

Soldier Car Transport

Increasing conversion and facilitating business operations through a website rebuild

Soldier Car Transport

Increasing conversion and facilitating business operations through a website rebuild

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Who is Soldier Car Transport?

Soldier Car Transport is a veteran-owned auto shipping company. Kish was referred to them to help redesign their website.


What was Kish's role?

Freelance web designer. Activities:

  • Conducted research with stakeholders and of competitors
  • Prototyped a new website in XD, incorporating feedback continuously
  • Developed website with Webflow
  • Managed and maintained the website long term
p-colour1, p-underscore, p-hover, p-sthrough, draggable, ix-avoid, ix-explosion, Webflow

Who is Soldier Car Transport?

Soldier Car Transport is a veteran-owned auto shipping company. Kish was referred to them to help redesign their website.


What was Kish's role?

Freelance web designer. Activities:

  • Conducted research with stakeholders and of competitors
  • Prototyped a new website in XD, incorporating feedback continuously
  • Developed website with Webflow
  • Managed and maintained the website long term

Project Duration: 

Dec 2020

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Dec 2020

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Hi

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Patrick S

.

Founder of Soldier Car Transport

"I was referred to Kish to help with a new website design concept, and I am so glad a found him. He is truly a star; you can tell that immediately from the start. Kish redesigned a superb website for my company, that completely rocks!"

Let

'

s get into it

.

Let

'

s get into it

.

In early 2020, the world was hit hard by an infectious disease known as COVID-19.

People all aroung the world were forced into quarantine and the world was changed forever.

As a result, the retail industry took an extraordinary hit.

Sales were down due to consumer concerns of contracting the virus, and consumers were forces to navigate unknown territories.

63%

of shoppers were at some point fearful to shop at grocery stores in 2020.

(C+R Research, 2020)

80%

of Americans have yet to return to their pre-COVID levels of comfort about everyday out-of-the-house activities

(McKinsey, 2020)

+15,500

stores closed in the U.S. in 2020 due to global pandemic.

(Forbes, 2020)

The existing website was frustrating customers and obstructing their ability to purchase.

Having fielded many complaints and spend enough money trying to mitigate its issues, the owner felt it was time to upgrade the website.

Thus, the owner met with two budding UX Designers to redesign his website.

The Old Site

According to the client, the existing website was a bit outdated and did not meet industry standards or enable growth

Their bottom line expectation was a website that qualifies for google ads.

They wanted someone to design and implement the website without much overhead.

Kish was happy to take on a project to assist veterans, and immediately saw ways to improve the website

The Old Site

According to the client, the existing website was a bit outdated and did not meet industry standards or enable growth

Their bottom line expectation was a website that qualifies for google ads.

They wanted someone to design and implement the website without much overhead.

Kish was happy to take on a project to assist veterans, and immediately saw ways to improve the website

Kish's challenge was

How might we redesign our website to better attract and convert visitors?

Market Research

Kish first looked at websites of competitors in the space to identify existing trends, and see ways the existing website can be improved. In addition, Kish studied the existing website and its online presence to determine its competitive advantages.

Roadrunner

✓ Easy to use, automatic quote system

✓ A lot of good content and great SEO ranking

✓ Effective follow ups

✗ Website is extremely busy

✗ Reviews are questionable

✗ No personalized service

Montway

✓ Clean website

✓ Great reviews

✗ Quote system is unreliable

✗ Annoying follow up emails

✗ No clear path for visitors

A1 Auto Transport

✓ Really strong SEO system

✓ Strong marketing and brand identity

✗ Website is a bit unclear

✗ No personalized services

Takeaways from Market Research

  • Soldier Car Transport is by no means the largest company, and there is a ton of competition
  • A quote generator is a pretty standard feature of all competitors' websites, but it is missing on the existing one
  • There are very few Veteran owned and run car tranport businesses
  • Soldier Car Transport has amazing reviews - primarily due to its personalized service

Stakeholder Interviews

Kish spoke to the founder and operating manager of the company to learn more and establish the key selling points of the business. These key selling points were

Personalized service

Great reviews

Veteran Owned Business

40%

of customers are corporate entities

34%

of customers only buy 1 item

35%

of customers will call and ask for help, either in finding a product or while checking out

$300

spent per purpose (on average)

Market Research

Kish first looked at websites of competitors in the space to identify existing trends, and see ways the existing website can be improved. In addition, Kish studied the existing website and its online presence to determine its competitive advantages.

Roadrunner

✓ Easy to use, automatic quote system

✓ A lot of good content and great SEO ranking

✓ Effective follow ups

✗ Website is extremely busy

✗ Reviews are questionable

✗ No personalized service

Montway

✓ Clean website

✓ Great reviews

✗ Quote system is unreliable

✗ Annoying follow up emails

✗ No clear path for visitors

A1 Auto Transport

✓ Really strong SEO system

✓ Strong marketing and brand identity

✗ Website is a bit unclear

✗ No personalized services

Takeaways from Market Research

  • Soldier Car Transport is by no means the largest company, and there is a ton of competition
  • A quote generator is a pretty standard feature of all competitors' websites, but it is missing on the existing one
  • There are very few Veteran owned and run car tranport businesses
  • Soldier Car Transport has amazing reviews - primarily due to its personalized service

Stakeholder Interviews

Kish spoke to the founder and operating manager of the company to learn more and establish the key selling points of the business. These key selling points were

Personalized service

Great reviews

Veteran Owned Business

Wireframed in Adobe XD

The design process began with wireframes in XD. Kish incorporated the insights from his competitive analysis and interviews in this new design. Once developed, the wireframes were shared with the business owner for feedback.

Through numerous rounds of design, feedback, and revision, a solid design was established within XD.

Built the site in Webflow

Kish then recreated (and improved on) the design from XD in Webflow. Again, this site went through many revisions and updates before going live.

Key Solution #1 - Effective Hero Section

The first improvement Kish made to the site was building a captivating and clear hero section. The reason this was important because the first impression visitors have when landing on a website is crucial. Key aspects included:

  • Personable and visually appealing hero image
  • Clear one line description of the business
  • Extremely visible call to action

Key Solution #2 - Social Proof

Reviews and being veteran owned – two key competitive advantages that Soldier Car Transport has. To highlight these Kish added a couple badges, as well as embedded live reviews from various review platforms. Additionally, he added an entire page dedicated to reviews. Testimonials and reviews are auto populated, and specific ones can be highlighted by the client.

Kish put these social proofs right on the homepage to provide users a sense of security and trust in the business.

Key Solution #3 - Get a Quote

The Get a Quote function is integral to the success of the website. Kish simplified the get a quote form so users could understand each field and not feel overwhelmed by the length of the form.

The Final Site

The final website was published in early January at cartransportsoldier.com.


Hit the link below to see it in action!

See the live site ↗

Wireframed in Adobe XD

The design process began with wireframes in XD. Kish incorporated the insights from his competitive analysis and interviews in this new design. Once developed, the wireframes were shared with the business owner for feedback.

Through numerous rounds of design, feedback, and revision, a solid design was established within XD.

Built the site in Webflow

Kish then recreated (and improved on) the design from XD in Webflow. Again, this site went through many revisions and updates before going live.

Key Solution #1 - Effective Hero Section

The first improvement Kish made to the site was building a captivating and clear hero section. The reason this was important because the first impression visitors have when landing on a website is crucial. Key aspects included:

  • Personable and visually appealing hero image
  • Clear one line description of the business
  • Extremely visible call to action

Key Solution #2 - Social Proof

Reviews and being veteran owned – two key competitive advantages that Soldier Car Transport has. To highlight these Kish added a couple badges, as well as embedded live reviews from various review platforms. Additionally, he added an entire page dedicated to reviews. Testimonials and reviews are auto populated, and specific ones can be highlighted by the client.

Kish put these social proofs right on the homepage to provide users a sense of security and trust in the business.

Key Solution #3 - Get a Quote

The Get a Quote function is integral to the success of the website. Kish simplified the get a quote form so users could understand each field and not feel overwhelmed by the length of the form.

The Final Site

The final website was published in early January at cartransportsoldier.com.


Hit the link below to see it in action!

See the live site ↗

Before

After

As website manager, Kish was responsible for making sure the website is fully functional, as well as implementing anything else the client wants to see. See some of the features/updates Kish added below

Instant Quote Form

Kish actually created an Instant Get a Quote calculator. This was not put into the live site due to the variability and unpredictability of shipping prices, but its still fun and you can try it out!

CMS access for client to independently add/edit content

Testimonial slider linked to CMS

Customized form submission emails

Outcomes

Enabled the site for Google advertisements

  • It may sound elementary, but the initial catalyst of the redesign was to enable advertisements with Google. This was accomplished

Increased conversion

  • While there aren't statistics, the client was pleased with how many more form submissions he was getting per day
  • In addition, according to Google analytics, the website traffic and time spent per page increased

Happy customers and a happy client

  • More than all the business goals, Kish's primary motivation was to improve the experience of the client and his customers
  • The website significantly simplified the client's workflow, giving him more assurance and control over this site.
  • According to testimonials and word of mouth, the website has helped customer get their questions answered and get quote. Additionally many reported just genuinely enjoying browsing the website.

Learnings

The client comes first

  • Managing schedules, holding team meetings, making important decisions became 3x harder due to COVID-19

Website quality makes an enormous difference

  • Throughout the bootcamp, Kish and his team were picking up so many tools and methodologies, and felt confident in their ability to apply them
  • However, when it came time to apply these learnings for Brisk, many challenges arose as a result of the team's inexperience

Design never ends

Outcomes

Enabled the site for Google advertisements

  • It may sound elementary, but the initial catalyst of the redesign was to enable advertisements with Google. This was accomplished

Increased conversion

  • While there aren't statistics, the client was pleased with how many more form submissions he was getting per day
  • In addition, according to Google analytics, the website traffic and time spent per page increased

Happy customers and a happy client

  • More than all the business goals, Kish's primary motivation was to improve the experience of the client and his customers
  • The website significantly simplified the client's workflow, giving him more assurance and control over this site.
  • According to testimonials and word of mouth, the website has helped customer get their questions answered and get quote. Additionally many reported just genuinely enjoying browsing the website.

Learnings

The client comes first

  • Managing schedules, holding team meetings, making important decisions became 3x harder due to COVID-19

Website quality makes an enormous difference

  • Throughout the bootcamp, Kish and his team were picking up so many tools and methodologies, and felt confident in their ability to apply them
  • However, when it came time to apply these learnings for Brisk, many challenges arose as a result of the team's inexperience

Design never ends